By submitting your information, you are requesting a quote for a cake. We will follow up via email to discuss the details further, and once your initial deposit is received, your order will be confirmed and booked
Terms and Conditions
Retainer and Final Payment
A 50% non-refundable retainer is due within 24 hours of the invoice being sent in order to secure the order date. Orders will not be confirmed & added to Sugar Me's calendar until the retainer is paid in order to allow all interested customers a chance to book. Your order will be cancelled & your date may become unavailable in the event your retainer is not received within 24 hours. Final payment for your order is due no later than 14 days before pickup or delivery.
Cancelled, Postponed Or Rescheduled Orders
In the event that you need to cancel, postpone or reschedule your order & Sugar Me is notified more than 2 weeks in advance, we will honor your deposit and/or full payment made as a credit up to 1 year. For notice less than 2 weeks, no refund or credit will be issued. Postpone: to put off an event with date unknown. Reschedule: to schedule again with a new time & date set. You are welcome to use your credit for any order placed within 1 year of the original invoice sent date. Rescheduling is subject to Sugar Me's calendar & availability.
Allergens
Sugar Me's desserts may contain & come in contact with milk, wheat, gluten, eggs, nuts, soy & other allergens. If any of your guests have allergies, it is your responsibility to notify them of the risk & any possible allergens. Please notify Sugar Me of any allergens prior to placing your order. Sugar Me does not bake out of an allergen free kitchen therefore there is always the risk of cross-contamination.
Pick up and Delivery
Please note that Sugar Me schedules orders & deliveries around your designated pickup time. If there is any change to the pick-up schedule or arrival time, Sugar Me must be informed within 24 hours. A grace period of up to 30 minutes is allotted for order pickups. Subsequently, any pickups beyond this grace period will incur a late fee of $1 per 5 minutes until the order is collected. The late fee must be settled before the order is released to the customer. Failure to collect the order within 3 hours of the original pickup time, without alternative arrangements made, will result in the disposal or donation of the order by Sugar Me with no refund or credit issued to the customer.
Servings and Decor
SERVINGS
The serving size noted on the order form is based on personal research. Sugar Me is not responsible for cake serving shortage. A cutting guide will be provided to help with cutting the cake properly.
INEDIBLE DECOR
Silk florals, support dowels, metallic spheres, cake toppers, plastic figurines & any other inedible decor products are to be removed from your order prior to consumption. You acknowledge that these are not food products and may be harmful if consumed.
Inspirational Photos/ Photographs and Videos
INSPIRATION PHOTOS
Any inspiration photos sent to Sugar Me will be used for inspiration purposes only. Sugar Me will not fully mimic another artists work & the final design will be your inspirations with my unique spin to it.
PHOTOGRAPHS AND VIDEOS
On occasion Sugar Me will photograph or record videos of our desserts and we reserve the right to use any photographs and or videos for display or promotion without compensation to the customer.
Care and Packaging
CARE
Sugar Me will notify you of care instructions prior to or during pickup or delivery. You are responsible for providing a level surface & suitable environment for your desserts.
We strongly advise against placing your desserts outdoors or in direct sunlight. Sugar Me is not responsible for any damages to your order due to outside elements.
PACKAGING
Your desserts will always be packaged appropriately and secure for travel. It is best to place your desserts on a flat surface such as the floor of the car or trunk. Your desserts should never be placed on the seat of a vehicle.
Liability
Sugar Me is not liable for any damage that may arise related to your dessert(s) once your order has been picked up or delivered and the customer will not be refunded or credited. You are responsible for providing an appropriate and secure table and or environment for cake(s) and or other desserts. Cakes are heavy and require a sturdy structure, and optimal room temperature of 75 degrees or below. If you or your representative elect to pickup and set up the cake(s) and or other desserts, you assume all liability and responsibility for the condition of them once it leaves Sugar Me's possession. Sugar Me is not responsible for any damage to a cake(s) caused by the placement of flowers, toppers, etc. by another party or other items on the cake.
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